Return & Exchange Policy – Alhome

At Alhome, your satisfaction is our top priority.
We offer a flexible and hassle-free return and exchange policy with no conditions or restrictions within 14 days of receiving your order — because we trust the quality of our products and want your experience with us to be confident and comfortable.

Return Policy

You may request a return within 14 days of receiving the product, with no conditions or questions asked.

The product will be collected from your location after confirming it is in its original, unused condition.

Once the product is received at our warehouse, the refund will be processed to your bank account or original payment method within 5 to 20 business days.

The return shipping or service cost (if applicable) may be deducted from the refund amount.
 Exchange Policy

You can exchange your product for another of the same or higher value (by paying the difference) within 14 days, with no conditions.

Exchange service is free of charge within the cities covered by our delivery service.

General Notes

Returned or exchanged items must be in their original condition, unused and undamaged.

In the case of a manufacturing defect, the product will be replaced or refunded in full with no additional fees.

Summary

At Alhome, we give you peace of mind — enjoy free returns or exchanges within 14 days and fast refunds within 5 to 20 business days.